Not sure when they take out the trash, but it always smelled like rotting food. Not to mention, the stench of trash in the hallway was almost unbearable. We went through an entire bottle of Febreze Fabric Spay, and got a plug in air freshener and it still wasn't enough. There was this smell of mildew and smoke that permeated the entire room and hallway. The room itself was so gross and dirty, and was also falling apart - the light was barely hanging on above the kitchen. We had to request our linens to be cleaned and ended up buying supplies and cleaning myself. We stayed here for 3 weeks, not once did anyone come to clean our room. My husband and I are currently transferring from Europe to America with the military and we booked an Extended Stay for 30+ days based on experiences we've had with Extended Stay America previously. Literally, this hotel is one star worthy and their saving grace is the friendliness of the staff. This made no sense as I've never used for anything in my life- everything I ever did in regards to these rooms was directly with Extended Stay America.… She told me that all of this was not her problem and that I needed to take it all up with. The following Monday I called and spoke with the assistant general manager. I asked them to refund me and charge correct rates to the university card and they said no. I was promised that the university card would be the card that would be charged however I was charged to my personal card for 7 rooms- each room costing over $30 of the price agreed upon. We used a credit card authorization form through a university to pay for the rooms but I used my personal card to hold the rooms. Another one of our rooms had a broken bed that was not possible to sleep on, another room had no blankets or sheets. We were given another single room but that room had bug beds. They gave us two single rooms instead but the first single room was already occupied. Once we showed up on Friday, two of our seven reserved rooms had been given away. I had to go all the way up the line and have my original call reviewed to get our original rates. Thankfully I caught the mistake and called back that Thursday and they changed it to Friday but increased our rates by almost $30 per room. Reserved 7 double rooms for a Friday but the rooms were booked for a Thursday. Hotels near Paul Mitchell The School Jacksonville.Hotels near Everest University - Jacksonville.Hotels near Heritage Institute - Jacksonville, FL.Hotels near Southeastern College formerly Keiser Career College.Hotels near University of Phoenix - North Florida Campus.Hotels near The Art Institute of Jacksonville.Hotels near Florida Coastal School of Law.Hotels near Chamberlain College of Nursing-Jacksonville Campus.Hotels near ITT Technical Institute - Jacksonville Campus.Jacksonville Hotels with Laundry Facilities. ![]() Jacksonville Hotels with Air Conditioning. ![]()
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